I don’t know about you, but when I’m doing research, or shopping online, I have pretty high expectations for how websites are supposed to perform. I expect them to be quick, responsive, intuitive, safe, and somewhat personalized. If not, I will close it and look for...
As online channels—and specifically the mobile platform—grow, customer expectations for a superior online experience grow right along with them. If an organization does not provide customers and potential customers with the optimal experience they prefer, users can...
Ever have “one of those days” – the kind that is plagued with problem after problem? What about the days that you would gladly trade for “one of those days” – the kind where the technical issues are so great that they could cause severe business impact, affecting...
According to IDC research, the top 4 corporate imperatives of organizations today are as follows: Drive down operational costs Strengthen customer relationships Improve financial management Lead in product innovation and/or market position However, according to IDC...
In past blogs, we have discussed the “high level” reasons that managed services are a means to transformation. (Read: Utilizing Managed Services to Transform Your Environment) But to really understand the value, we need to dig into the benefits – cost savings, higher...
Cloud computing is a necessity and here is why: Your customers are making decisions at their fingertips via mobile apps. Your competitors are creating new business moments utilizing valuable insight from nontraditional data sources. You are missing out on new...
