- Drive down operational costs
- Strengthen customer relationships
- Improve financial management
- Lead in product innovation and/or market position
However, according to IDC research, the biggest challenge that businesses face in executing their corporate strategy is focusing the right people and resources on strategic initiatives. Essentially, firms are looking to ensure that their talent is focused on core areas of their business while optimizing productivity.
In addition, firms tell IDC that they lack available investment funds and resources and are challenged with inadequate linkages between their IT environment and how business processes are managed. Companies want a way to move cost savings gained in one part of the business to another part of the business. They also seek a means to more effectively orchestrate how IT interacts with business processes and with critical application environments.
Enter Managed Services
There are many reasons why companies use managed services to support their businesses, but this white paper considers the most significant reasons and how they align with key corporate objectives. Specifically:
- Lower costs. Organizations interviewed by IDC indicated that, when it came to financial management, managed services enabled them to drive down costs while also freeing up funds for investment. According to these firms, the use of managed services was driven by internal cost-savings mandates and the potential high costs of upgrading to new infrastructure technologies.
- Improve responsiveness to customers and market changes. Enterprises are utilizing managed services to help keep pace with market dynamics. According to the organizations we interviewed, managed services provide greater agility and faster time to market by streamlining application implementation, increasing operational efficiencies, and ensuring consistent delivery of global services across business units.
- Optimize resource utilization, enhance organizational adaptability. Beyond helping organizations standardize and/or consolidate existing IT environments in order to optimize utilization, managed services increasingly serve two additional and significant purposes: They enhance current capabilities by mining existing processes and technologies and/or adding functionality, and they support fundamental redesign or transformation of existing architecture to help organizations leverage new technologies (e.g., virtualization, cloud computing) and reach new markets.
- Better allocate talent and skills. Buyers believe that managed services provide them with access to resources, staff, capacity, and industry knowledge and expertise. Managed services thus allow enterprises to focus their people on strategic initiatives that are critical to success, such as product innovation and market leadership.
Moreover, managed services can help companies and their IT staffs mitigate the risks of new and disruptive technologies. Consider the role managed services can play by enabling enterprises to execute their corporate strategy and achieve their top imperatives as they adopt these leading technologies and services:
- Expanding investments in mobility, social media and analytics. While the rapid adoption of mobile devices is elevating the need to ensure worker productivity that increasingly involves supporting individual requirements, the deployment of social media as part of doing business is placing increasing stress on how to enhance customer service, optimize sales opportunities, meet key regulations, and ensure that brand value and image are maintained. Additionally, analytics, also referred to as Big Data, is becoming a strategic means of helping enterprises not only optimize the value of these emerging business models and associated business processes but also mitigate the many risks across organizations.
- Transformation to cloud-based delivery. When it comes to cloud, businesses are increasingly investing in building private clouds and using public clouds, such as infrastructure as a service (IaaS), to support critical business needs such as lowering costs, accelerating time to market, and increasing agility. However, these capabilities are placing greater pressure on organizations to ensure security requirements while meeting key regulatory needs, including data portability. Given that most businesses indicated a lack of resources to manage a fully mature cloud environment, enterprises need to determine how they will mitigate the risks of moving select applications or services to an outside provider as they transform their IT to a cloud-based model of consumption.
Further, buyers indicated to IDC that they look for managed service providers with certain critical capabilities, including a full range of IT and business process services, proven record of delivering on service-level agreements (SLAs) and costs, financial stability, industry expertise, and a strong reputation.
If you liked this blog, you also might like: Top 7 Benefits of Using Managed Services
Flagship Solutions Group can deliver efficiencies across hybrid infrastructures with&nbsp;a broad range of capabilities. We offer clients theflexibility to select the degree of support they want for each layer&nbsp;of infrastructure&nbsp;&mdash;&nbsp;from basic monitoring and management&nbsp;to long-term arrangements based on an innovation path&nbsp;designed to replace an aging or inflexible infrastructure with&nbsp;new technology.
Infographic: DIY vs MSP
What should you do to keep your IT house in order? While DIY could save more in upfront costs, it can also be a complex and drawn-out process that yields long-term operating expenses. The same principle applies to IT infrastructure improvements, software utilization, and data center management. Here’s a comparison between doing it yourself (DIY) and hiring a Managed Service Provider (MSP) to take on the task for you.
eBook: Top 10 tips for selecting a managed services provider
Everyone’s looking to IT to create business value and innovation. But you’re short on resources. How do you pull that off? A cloud and managed services provider can help.
The right vendor should show you that it can provide skills, processes and resources that exceed your in-house capabilities. Does it have what it takes to help your business transform?
To find the answer, look for 10 key criteria.
White Paper: Using Managed Services to Transform Your Business
Utilizing a managed services provider can help you transform your business by saving you money, keeping you ahead of technology issues and making your employees more productive. Learn more.
Infographic: Choosing the right managed services provider for your IT infrastructure
The pressure’s on. Everyone’s looking to IT to create business value and innovation. But running IT is no easy task these days. A managed services provider can help.
White Paper – IDC: Managed S ervices: Ensuring Enterprise Transformation to Hybrid IT
In today’s digital economy, executives report that aligning IT with business imperatives is a challenge. Plus, newer technologies are driving fundamental changes in how people interact with organizations. To stay competitive, enterprises are turning to managed services providers to help:
• Transform their business by shifting to hybrid IT capabilities
• Gain agility to better adapt to market dynamics
• Optimize productivity and performance
• Achieve integrated hybrid IT service delivery and management
Learn all this and more when you download the IDC white paper “Managed services: Ensuring enterprise transformation to hybrid IT.”
Transforming Your Business to Hybrid IT with Managed Services
David Tapper, VP Outsourcing and Offshore Services, IDC, discusses how enterprise can ensure a smooth transformation to the hybrid IT environment using managed services. To learn more about how you can effectively transition to utilizing emerging and disruptive technology and services, download the IDC white paper “Managed Services: Ensuring Enterprise Transformation to Hybrid IT” at https://ibm.biz/BdH93q
Research Report: mpacts and Improvements: Optimized Sourcing in Hybrid IT Environments
Smart companies today are rethinking how they source and manage increasingly hybridized IT environments. In this research report, Saugatuck Technology draws on work they’ve done with hundreds of organizations to help you understand:
- How and why hybrid IT is developing and accelerating
- How to recognize and anticipate critical needs that can increase costs and compromise operations
- How to find the best qualified providers to help you “optimize by outsourcing”
Infographic: Are you getting the most from your hybrid IT environment
The explosion of cloud-based social, mobile and collaborative IT and business solutions has changed how, why, where, when and from whom companies acquire technology and services. The resulting hybrid IT environment can increase the challenges and costs of sourcing and managing IT. It’s time to re-examine how you are managing it all.
Navigating your Digital Transformation with IBM Integrated Managed Infrastructure Services
To accelerate digital transformation, many companies are adopting new technologies like cloud and mobile, which result in a hybrid, enterprise IT infrastructure.
White Paper: Top 10 criteria for selecting a managed services provider
The IT function continues to be asked to deliver more services amid growing complexity, with limited resources andexpertise. As a result, IT organizations cannot do it alone. They look to trusted IT services providers to help them more quickly respond to business demands, reduce cost, manage complexity, support desired levels of availability, maintain leading-edge skills and adopt technology innovation. Selecting the right service provder is key.