Managed Services

Helping our clients maximize the performance and scalability of their IT infrastructure. 

Helping you get the most out of your IT Infrastructure with our on-site and remote delivered managed services capabilities.

Flagship offers a complete suite of remote-enabled managed services capabilities to help companies get the most out of their technology infrastructure.  Our engagements are completely customizable, offering businesses as much, or as little, support necessary to maximize operational efficiencies, improve network and application performance and scalability, and minimize the risks associated with incurring extended downtime, security breaches, or a compliance violation.  

Flagship’s ongoing investments in our people, processes, and technology expertise ensures that we have the capabilities in-house to assist you with your unique infrastructure support needs.  Whether you are looking to fill temporary skill set gaps or require a more comprehensive coverage model, our services allow your IT staff to reallocate their time to other business initiatives.  

With managed services from Flagship, you can:

  • Rest comfortably knowing that experts are regularly monitoring, optimizing, updating and testing your critical availability and security systems.
  • Minimize the ongoing risk of downtime, security breaches, or compliance violations.
  • Fill in the gaps in your IT coverage model while helping to ensure that your in-house staff remain focused on key initiatives.
  • Control your IT budget by investing in a fixed-cost solution with predictable monthly invoices.

Measure the Benefits

Understand the benefits of bringing on a managed service provider, like Flagship, to assist you with remote monitoring and management of your infrastructure.

Smarter Decisions

Make smarter decisions based on real-time data and dashboard analytics.

Security Enhancements

Leverage Flagship’s security expertise to ensure your network and end-points are actively monitored and protected.

Infrastructure Dashboards & Analytics

With Flagship’s Infrastructure Analytics (Infralytics) dashboards and reporting, you have on-demand insights into the current status of your environment and historical performance.

Predictable Support Costs

With Managed Services from Flagship, you can count on more predictable support costs.

More Accurate IT Resource Planning

With accurate data and insights, businesses are better able to plan better for ongoing IT resource planning and allocation.

Increased Network Uptime

When Flagship is keeping a watchful eye over your environment, you can count on increased uptime and availability.

Re-Allocate Internal Resources

Strategically outsourcing IT management and monitoring services means being able to re-allocate existing resources to more strategic initiatives.

Higher ROI on Technology Investments

Flagship will work with you and your team to make sure you are getting the most from your technology investments.

Managed Services from Flagship – What to Expect

As a Flagship managed services customer, you set your own engagement levels and unique thresholds and policies for your systems – ensuring you maintain total visibility and control over your environment.

Program Features

Alerts & Notifications

Flagship offers flexible alert and notification options so you are always in-the-know when it comes to the status of your infrastructure.

Dedicated Project Management

Dedicated project managers are available to handle your account.  You determine the level of their involvement and support. 

Data Collection

Automated data collection services are available which can be used for historical performance reporting and trend analysis.

Multiple-Environment Support

Flagship offers multi-environment support, including support of your x86/64 (Windows and Linux) and IBM Power (i and AIX) environments.

24 x7 Help Desk Support

Flagship offers 24×7 support options to ensure  support is always within reach.  All of Flagship’s support resources are US-based and offer flexible terms.

Infralytics Dashboards & Reporting

Custom Infralytics (Infrastructure + Analytics) dashboards provide up-to-the-minute reporting on the status and health of your environment, including resource utilization rates. 

Security Services

Flagship offers SIEM security services, including monitoring log and flow events. Learn more about our security services here.

Services Available

Cloud Monitoring

Our Cloud Monitoring services proactively monitor the health and performance of critical cloud infrastructure as well as the applications hosted on the cloud.

Inventory Monitoring & Management

Flagship assists with management of your inventory, including installed software for license compliance and monitoring of non-standard software installation by users. 

Network Monitoring

Flagship will configure and remotely monitor all of your important network systems (e-mail, servers, routers, available disk space, backup applications, critical virus detection, etc.) 

Server Management & Monitoring

Services include server setup, upgrade(s) and on-going maintenance and monitoring.  Our server and virtual machine monitoring services can be for onsite, private and / or public clouds, or in IaaS environments. 

SLA-Based Performance Monitoring

Automated SLA-based performance monitoring and service compliance reporting is available for accurate and timely reporting on SLAs.

Infrastructure as a Service

We can maintain your infrastructure, whether x86, Power, or Storage.

Managed Backups

With managed backup services you can rest easy knowing that important data is being backed up both locally and in the cloud, even in the event of an Internet outage. 

Disaster Recovery Services

Flagship also offers hardware and software services that include mirrored remote site, disaster recovery, and / or testing and development.

Mobile Device Management

Flagship will manage all inventory and asset management for mobile devices, including policy-enabled device management, email security and data security and device loss prevention.

Patch Management

Keep servers and endpoints up-to-date and patched with the latest levels of operating system and application fixes. Centrally manage and deploy custom fix packs or software installations. 

Security Audit

Flagship’s Security Audit takes a holistic view of your security infrastructure.  If there are any lapses or gaps in your security program, this Audit will identify the risks and outline the steps necessary to remediate.

Add On Services

Flagship offers a variety of add-on services to ensure all your needs are being met.  Add-on services include:

  • Health checks and performance tuning
  • HMC and Server Firmware maintenance
  • Support for Virtual IO Servers on Power

Flagship's Remote and On-Site Managed IT Service Offerings

You Determine the Level of Support

Flagship’s Managed Services engagements are uniquely designed to meet the individual needs and requirements of our clients.  Whether you need help supporting existing resources or a fully outsourced solution, Flagship can help manage your ongoing technology needs.

Learn about our additional Managed Services offerings designed for:

More Managed Services Offerings

Managed IBM Storage Solutions

Managed Storage

Flagship offers the in-depth knowledge and technical expertise necessary to provide best-in-class IBM Storage solutions for our customers.  Learn more about our solutions for IBM Storage.

Managed Services for IBM Power Systems

Offering custom engagements – from design and implementation to ongoing support, monitoring, and  management of your IBM Power Systems environment.  

Managed Hardware & Software Maintenance

Flagship helps support our clients’ IT infrastructure through comprehensive IT contract management services for hardware and software contracts. 

Ready to get started?

With each new engagement, Flagship takes the time to learn your business needs, including goals, the role technology plays in your organization, and how optimizing the management of your infrastructure can help to enhance your operations.