Our Solutions:Service Delivery Center

We have a Fleet of Services that support your ongoing operations, allowing you to focus on the mission critical aspects of growing your business. The Flagship Service Delivery Center offers the following:

• Desktop Services: Manage your desktops and peripherals
• IT Monitoring: Keeps your critical systems in tip top shape
• Service Desk: 24 x 7 support to make sure you are always within reach of assistance

Flagship will provide a single point of contact for all IT related requests, incidents and change management by way of the Flagship Help Desk. Flagship will provide the highest level of service by responding to IT-related calls and alerts, acting immediately to resolve the issue as quickly as possible.

Desktop Services

Flagship’s Desktop Services deliver around-the-clock support and proactively polls for connectivity, critical service performance and heartbeat. Once a device has been added to our dashboard, performance is evaluated against industry best thresholds for optimum operation. Daily, weekly and monthly reports are available near real time on our Client Portal.

Flagship’s Services Delivery Center (SDC) engineers maintain constant vigilance; reviewing performance logs, responding to automated alerts, and remotely connecting to the device to perform root cause evaluation.

We collect statistical data through monitoring to identify potential server, storage desktop and network performance problems. This careful management is used to isolate issues, guarantee service levels, and provide advanced warning of potential service problems. Click here to learn more.

IT Monitoring

Flagship will provide installation and ongoing system administration and management support services for your IT environment. Our IT Monitoring engineers maintain constant vigilance; reviewing performance logs, responding to automated alerts, and remotely connecting to the device to perform any system administration to resolve the issue and then perform a root cause evaluation.

IBM Tivoli Server, Network and Device management products allow you to manage an end-to-end view of your IT infrastructure an integrated approach to resource allocation, monitoring and provisioning as well as problem prevention and resolution. These products enable the automation of repetitive IT tasks and processes, and deliver optimized resources in real-time to address changing business demands and to meet service level agreements. Click here to learn more.

Service Desk

Whether you have decided to outsource all or just a portion of your IT Service Desk, Flagship can help you meet your most challenging operational objectives.

• Improved Response Time
• Expert Support Model
• Round-the-Clock Support
• Comprehensive Reporting

Click here to learn more about our Service Desk.

Click here to learn more about the Flagship Service Delivery Center.