service-delivery-center

Our Services:Managed Services

Flagship Solutions Group offers a suite of managed services via our Service Delivery Center (SDC) that support your ongoing operations, allowing you to focus on the mission critical aspects of growing your business. Staffed 24×7 with highly skilled industry engineers, Flagship’s SDC offers you peace of mind knowing that someone is always monitoring your systems!

All of Flagship’s services allow our clients to set their own engagement levels as well as unique thresholds and policies for their systems.  Coupled with daily, weekly, monthly reporting, this allows clients to maintain total visibility and control of their environment, at the same time freeing them up to focus on other core business initiatives.

Flagship’s SDC offers the following services:

  • Endpoint Services: Manage your desktops, laptops, mobile devices and peripherals
  • IT Monitoring: Ongoing real-time monitoring of your system activities
  • Service Desk: 24 x 7 support to make sure you are always within reach of assistance

Flagship will provide a single point of contact for all IT related requests, incidents and change management by way of the Flagship Help Desk. Flagship will provide the highest level of service by responding to IT-related calls and alerts, acting immediately to resolve the issue as quickly as possible.

Endpoint Services


fleet iconFlagships delivers around-the-clock support and proactively polls for connectivity, critical service performance and heartbeat. Once a device has been added to our dashboard, performance is evaluated against industry best thresholds for optimum operation. Daily, weekly and monthly reports are available near real time on our Client Portal.

Patch Management Services:

Patch management is an important part of IT, ninety-five percent of attacks exploit mis-configured systems and known vulnerabilities where a patch is available.  Using industry leading tools, Flagship’s SDC can free your IT Staff from the mundane and time consuming task of patching, and provide you with better security.

Our network-friendly architecture delivers large packages without disrupting critical business applications.  Whether it’s a Mac connecting from hotel WiFi, a Windows laptop at 30K feet, Red Hat Linux, or a mobile device, we have it all covered.  Daily, weekly, monthly reporting allows you to always know what Endpoints are patched, to what level, and if there are machines that need patching right away.

Life Cycle Management Services:

Flagship’s Life Cycle Management can help you identify which systems need to be replaced and streamlines migration to new hardware.  Quickly discovers existing assets and plan for future acquisitions.  Rapidly provision new systems, bringing them up to baseline patch and configuration levels.  Flagship’s Life Cycle Management Services includes full patch management service and additional services such as:

  • Network Asset Discovery
  • Endpoint Hardware & Software Inventory
  • Software Distribution
  • Operations System Deployment

We collect statistical data through monitoring to identify potential server, storage desktop and network performance problems. This comprehensive management is used to isolate issues, guarantee service levels, and provide advanced warning of potential service problems.

Software Use and Licensing Compliance Services

Companies overspend nearly 30% on software licenses and maintenance.  Don’t pay for software you don’t need, or use! Don’t waste hundreds to thousands of hours on manual license tracking or compliance audits.

Flagship’s SDC engineers maintain constant vigilance; reviewing performance logs, responding to automated alerts, and remotely connecting to the device to perform root cause evaluation.

Click here to learn more. about Flagship’s Endpoint Services.

IT Monitoring


carrier iconFlagship will provide installation and ongoing system administration and management support services for your IT environment. Our engineers maintain constant vigilance; reviewing performance logs, responding to automated alerts, and remotely connecting to the device to perform any system administration to resolve the issue and then perform a root cause evaluation.

Flagship allows you to manage an end-to-end view of your IT infrastructure, which offers an integrated approach to resource allocation, monitoring and provisioning as well as problem prevention and resolution. These products enable the automation of repetitive IT tasks and processes, and deliver optimized resources in real-time to address changing business demands and to meet service level agreements

IBM Power Systems Monitoring and Administration (IBM i, AIX, Linux)

Whether you call it an AS/400, an iSeries, a System i, or an IBM Power System, and no matter if you run OS/400, i5/OS, IBM i, AIX, or Linux, there is one label which all customers apply to their Power Systems: BUSINESS CRITICAL.  Having the right monitoring and management solution in place can mean the difference between a surprise outage and effective management of your systems.

Flagship’s IBM Power Systems Monitoring features specific probes that run independently or concurrently for maximum visibility into the environment. The probes monitor message queues and log files (QHST), running jobs and job queues, plus monitor a myriad of system statistics such as processing units, storage, users, and more.

Flagship’s IBM Power Systems Monitoring and Administration offers our customers full OS down Administration, including:

  • Break Fix Management (Management of hardware failure or service events)
  • Patch Management
  • Install and configure OS
  • Install and configure IBM toolsets
  • Maintain OS and Systems environment
  • Implement operating environment changes
  • Performance tuning
  • Manage Backups
  • Reporting
  • And much more!

Our services will allow you to focus on your core business, not the day-to-day operations of the system, freeing your resources to focus on business critical applications.

Server & Storage Monitoring and Administration:

Flagship’s monitoring services for Windows Servers provide a comprehensive solution that monitors, collects, and analyzes performance of core Windows server components to ensure that your business critical servers are performing optimally at all times, 24 hours a day 7 days a week. If an alarm is triggered or a threshold is crossed, Flagship will follow your escalation procedures and notify you in real time.

Flagship also offers Administration Services for Windows Servers.  Customized to your needs, we can handle everything from day to day administration to full management of all your Windows servers.

Flagship offers Monitoring in a number of other Key areas:

  • Network Monitoring
  • Application Monitoring
  • Cloud Monitoring
  • Virtualization Monitoring

These products enable the automation of repetitive IT tasks and processes, and deliver optimized resources in real-time to address changing business demands and to meet service level agreements.

Click here to learn more.

Service Desk


lighthouse iconWhether you have decided to outsource all or just a portion of your IT Service Desk, or just after hours support, Flagship can help you meet your most challenging operational objectives.  Please contact us for a tailored solution to fit your Service Desk needs.

  • Improved Response Time
  • Expert Support Model
  • Round-the-Clock Support
  • Comprehensive Reporting

Flagship will provide a single point of contact for all IT related requests, incidents and change management by way of the Flagship Service Desk. Flagship will provide the highest level of service by responding to IT-related calls and alerts, acting immediately to resolve any issues that arise.

Click here to learn more about our Service Desk.

Click here to learn more about the Flagship Service Delivery Center.

Contact us via email at sales@flagshipsg.com or call (561) 208-FYI1 (3941).