Customer Relationship Management (CRM)

Our Solutions:Customer Relationship Management (CRM)

Customer retention through excellent customer service is important for companies of all sizes in a tough economy. However, the challenges faced by small and midsized businesses are somewhat different from those encountered by their enterprise counterparts.

It’s critical to keep up with the rapid adoption of new communication channels such as Web chat, cobrowse, SMS, social media, and smartphones that are used by your customers. They want seamless service experiences within and across multiple channels, and they want it quickly.

Most mid sized businesses have limited IT resources. As companies try to do more with less in an uncertain economic environment, the IT project backlog continues to grow, while your CEO wants immediate results.

Mid sized businesses today are beginning to invest in capabilities that require a robust customer relationship management (CRM) solution – one that improves how they market, sell and provide service to their customers.  An integrated CRM solution with IBM technologies can help you gain faster insights, enable real-time decision-making and deliver customized experiences.

Sugar CRM — an IBM global alliance business partner — is an affordable and easy-to- use CRM platform designed to help your business communicate with prospects, share sales information, close deals and keep customers happy. Thousands of successful companies use Sugar everyday to manage sales, marketing and customer support.

Sugar’s flexible design, intuitive interface, and open architecture is easy to customize and adapt to your changing needs.  Sugar has always been unique among CRM solutions in that the same software can be deployed on-premise or in the cloud. Now Sugar adds the IBM SmartCloud to its range of cloud deployment options.

With Sugar, you get:

  • An intuitive, flexible, and open enterprise CRM software solution
  • A mobile, global and social CRM platform
  • An open platform that leverages and expands your IBM investment
  • Control over your data
  • Integration with analytics
  • Sales force automation
  • All the simplicity of the cloud
  • A competitive price

Flagship Solutions Group can help you add the proven benefits of Sugar CRM’s sales, marketing and customer support without having to make significant upfront investments or waiting in line for IT resources.  Just click here to learn more.

In addition, Flagship offers analytics software for compensation and sales performance management through Varicent Software Incorporated.  Varicent’s software automates and analyzes data across sales, finance, human resources and IT departments to uncover trends and improve sales performance and operations.

There is an Enterprise and and Mid-Market Solution  for companies who often face different compensation and management challenges. Varicent has a clear understanding of the many challenges that face sales organizations, and possesses the knowledge, products and commitment to help companies improve sales performance and drive profitability.

For more information about how we can help you set up and process sales assignments and sales crediting effectively and efficiently contact Flagship at or call (561) 208-FYI1 (3941).