IT infrastructures are complex – typically a web of applications running on servers, storage, and network devices from a variety of vendors. This type of complexity can make it difficult for clients to deliver the performance and availability needed to meet today’s demanding service level commitments.
When individual vendors service just their part of a client’s infrastructure, the chance of something going wrong increases. What happens when a problem can’t be isolated to a single vendor’s hardware? Which vendor do you call? Maintaining IT in today’s high demand environment is hard enough and administering multiple contracts adds to the pain.
IBM Integrated Multivendor Support (IMS) from Flagship extends the life and return on investment of your non-IBM server, storage, and networking investments. Taking a life cycle approach, Flagship and IBM can help you lower your Total Cost of Ownership (TCO) of equipment maintenance. IMS adds critical value because it is designed to improve your month-to-month costs while also considering the impact on other costs that affect your organization such as capital expenditure (CAPEX), staff time, equipment downtime and more.
IMS is backed by IBM and its decades of experience in the hardware maintenance business. This valuable service begins with an understanding of your business needs and then a customized support plan is designed with IBM acting as the advocate for multivendor issues.
Integrated Multivendor Support (IMS) Benefits
- Provides a single point of ownership for problems
- Delivers skills and experience across a broad range of technologies
- Reduces costs and improves efficiency of managing multiple vendor contracts, contacts, and invoices
With IMS, Flagship can easily consolidate your existing maintenance contracts into a single contract for IBM and non-IBM maintenance services. Schedule a consultation today to learn more.
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